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Welcome Home!

Welcome to JellyBird — a smarter, simpler way to manage your HOA experience.

JellyBird is built to be high-tech, low-cost, and uncomplicated, giving homeowners and boards the tools they need without the complexity or inflated costs. This page will guide you through how JellyBird works, what to expect, and where to find the resources you need to stay informed, connected, and in control. 

How JellyBird Works

JellyBird is a tech forward HOA management platform. We offer a comprehensive App and Web portal. That means: 

  • No long phone waits
  • No big call center
  • Everything in one place: payments, documents, messaging, and more.

We partner with your Board of Directors to keep communication organized and assessments as low as possible. Your Board is the best source for community‑specific answers, and JellyBird provides the tools that help them run your HOA efficiently. 

Getting Started with Your Account

If you haven’t set up your account yet, here’s how: 

1. Find your access code

This was mailed to you on your welcome postcard. Download the JellyBird App or go to jellybirdhoa.com.

2. Enter your code in the JellyBird app or online portal

Your account will be reviewed and approved, usually within 3 business days.

3. No access code?

Enter 0 as your account number and fill in your details. We’ll review and approve your account manually. App or desktop access both work.

Payment Options

Payments can be made directly through 3 easy ways:

JellyBird App

Payments can be made directly through the JellyBird App.

Desktop Browser

You can always log in through a desktop browser at jellybirdhoa.com.

Phone

Call our secured payment processing center at 866-729-5327 and select option 1. (This phone line only processes payments. It cannot answer account‑specific questions.)

How to Get Support ?

JellyBird is built to be modern, efficient, and cost‑effective. To keep community costs down, we don’t operate a call center or a generic support inbox. 

Instead, all communication is handled directly between homeowners and your Board of Directors through the JellyBird App’s Message System. This helps keep requests organized and visible to the people making decisions for your community.  

Helpful Tips

  • Always send requests or questions through the Message Center so your Board sees it.
  • Use the desktop portal if you prefer typing or do not have a smart phone
  • Keep your contact information updated so notifications reach you. 

Have additional questions?

Account and Login

To get started, use the access code sent on your welcome postcard. Enter that code along with your information in the app or online portal. 

If you don’t have your code, you can enter 0 as your account number and submit your details. Your account will typically be reviewed and approved within 3 business days. 

No problem. You can still sign up by entering 0 as your account number. Once submitted, your account will be reviewed and activated. 

Try submitting a new reset request and check your spam/junk folder. 

If you’re still having trouble, submit a message through the app or portal so your board can be notified and assist.

When a home is purchased, ownership must be updated in the system. This can take up to 30 days.  

Once complete, you’ll be able to register and access your account. 

Communication

Your Board of Directors is your main point of contact. 

You can reach them directly through the Message Center in the app or portal. 

Your board is made up of homeowners in your community who make decisions and oversee operations. 

JellyBird supports them with tools and systems, but your board is the one who provides direction and answers questions specific to your neighborhood. 

Board members are volunteers and may not respond immediately. 

If it’s been a few days, you can follow up in the Message Center. 

Yes! You can access your account through a desktop browser using the JellyBird portal.

Payments and Billing

You can make a one-time payment or set up recurring payments directly in the app or online portal. 

Payments are processed through a secure third-party system. This is normal and ensures your payment is handled safely. 

Credits remain on your account and can be applied to future assessments or reviewed by your board. 

Yes. You can call our payment processing center directly at 866.729.5327 and select option 1 or email us at [email protected]. Please understand that this is just the payment processing center and cannot answer questions about your account or your association. 

Late fee disputes and account questions should be sent through the Message Center so your board can review and respond. 

Documents and Property Notices

You can view details and reach out directly to your board through the app to get clarification. 

Send a request through the app as soon as possible. 

These requests may take time depending on the situation, so early communication helps avoid delays.

JellyBird provides: 

  • The technology platform  
  • Financial management tools  
  • Operational support for your board  

Your board makes the decisions, and JellyBird helps execute them efficiently.

The platform is available 24/7 for payments, documents, and messaging. 

Responses from your board may vary based on availability.

Your Board of Directors. JellyBird provides the tools and support, but your board makes the final decisions for your community. 

Thank You for Being Part of Your Community!